Sunday, August 10, 2008

How do customers find me?

It takes at least 3 years to build a loyal clientele large enough to support you year round.
I started 12 yrs. ago pulling weeds and washing windows on weekends while I was still Active Duty. I worked my way up one satisfied customer at a time.

Here are some tips I will share.

Fliers and classifieds don't work. Customers want someone they can trust.
95% of all my customers are referrals from other customers

-#1 Answer your d$%n phone!
You would be surprised at how many jobs
I get because I answered my phone and the 3 people they called first didn't.

- Show up on time.

-Get magnetic signs for your truck.

-Wear company T-shirts

-Always carry cards and be ready to hand them out

-Make a web page and put it on all local search engines etc.

-Put your web site on your business cards.

-Remember: You are selling yourself, you are the product.

P.S. Do not publicly advertise unless your a Licensed Business

2 comments:

Ventura Beach Resort said...

I live in Newbury Park and have a lot of little things done around the house like hanging curtains and other things. I want to hire a handyman type service about 3 hours a week or so to get all this stuff out of the way for about the next 3 months. What I'm looking for is a company that is willing to give me a steep discount on the hourly in exchange for handling all of their internet marketing over the same period of time. I'm exceptional at what I do and it would cost you normally more than $1,000/mo if you wanted to hire me. Let me know your normal rates and what you'd be willing to discount it to and then give me a call to see if we can work out a deal. My Linkedin.com profile is below so you can see my resume.

Regards,

Matt Watson
805-320-8448
http://www.linkedin.com/in/marketingconsultantvp

tlb said...

Homeowner,
FixItFred is a very polite and professional technician and some of the most positive traits that I saw in his business were;

1. Won't be dishonest with his customers, even if he can't fix your problem.
2. Won't try to repair anything he can't. (he even lists them on his website!).
3. Has some of the best prices in the county.
4. Is totally fair and honest. (won't charge [gouge] you for anything).
5. Let's you know if your problem can be fixed, and an upfront (free) estimate.

Terry L. Bruno, US Navy CTR2
terry0bruno@gmail.com